iPhone and iPad

Download on the App Store

📥How to install

Tap Download on the App Store and install UniBox Plus (it’s free).

App Store

unibox plus

▶

UniBox PlusFree

Get

When it’s done, tap Open. UniBox Plus opens like this:

🔑How to sign in

In Any Name type DODPLAY.

In Username and Password enter the username and password we sent you. They must match exactly, with upper and lower case.

In http://url_here.com:port enter the server URL we sent you with your login details. For example: http://server.com:8080

Tap ADD USER.

Done! You now see LIVE TV, MOVIES and SERIES. In ACCOUNT you can see when your account expires.

If a channel doesn’t load, go to the gear ⚙ › Stream Format and try another format.

📶Test your connection

Open our Speedtest and tap GO. Use the Gold Data · Miami server.

📶 Test my connection

Download25 Mbps or moreBetween 10 and 25 may barely work. Under 10 it freezes or looks pixelated.

PingUnder 100 msIf it’s higher, channels take longer to load or switch.

JitterUnder 10 msIf it’s higher, the video cuts out or stops at times even if the download speed is good.

Possible internet-related causes

📡Wi-Fi far away or behind wallsMove the modem closer or use a repeater. If you can, connect the device with a network cable: it’s the most stable.

📶2.4 GHz networkIf your modem has a 5 GHz network (or “5G” in the name), connect to it: it’s faster with fewer drops.

👨‍👩‍👧Many people using the internetDownloads, video calls, games or other TVs at the same time take speed away from the video.

🔁The modem needs a restartUnplug it for 30 seconds and plug it back in. Also restart the device.

🕗Peak hoursAt night and during big games your provider may slow down. Test your connection at that time.

🛡️VPN or blockersA VPN, an unusual DNS or an ad blocker on the modem can slow down or block the service. Turn them off and try again.

📉Low internet planIf the Speedtest always shows under 10 Mbps, the plan isn’t enough. Ask your provider for more speed.

Did the test and everything looks good but it still fails? Send us a screenshot of the result on WhatsApp and we’ll check it.

⏰If your account expires

If your account expires, channels stop loading. Message us on WhatsApp to renew: you sign in with the same username and password.

💬 Renew on WhatsApp

🛟If something doesn’t work

I can’t sign in or I get an error

Check that the username and password are typed correctly, with upper and lower case.

I don’t have an active account

You can get one in Packages or ask for a demo on WhatsApp.

The channel keeps loading

Test your internet at our Speedtest. We recommend 25 Mbps or more download, ping under 100 ms and jitter under 10 ms.

Need help with iPhone and iPad?

We’ll guide you on WhatsApp.

💬 Message us